Effective Date: September 15, 2025

At Pat’s Herbals, we are committed to providing our customers with reliable, efficient, and transparent shipping services. This Shipping Policy outlines the terms and conditions governing the processing, handling, and delivery of orders across the United States. By placing an order with us, you agree to the terms set forth below.

1. Order Processing

Orders are processed within 1–3 business days (Monday through Friday) after payment is successfully received and confirmed.

Orders placed on weekends or U.S. federal holidays will be processed on the next business day.

During high-demand periods (sales events, holidays, or product launches), processing times may extend. Customers will be notified by email if processing is expected to exceed the standard timeframe.

To prevent fraud, we may require additional verification for certain orders, which could delay processing.

2. Shipping Methods, Rates & Delivery Times

Shipping charges are calculated and displayed at checkout based on weight, dimensions, and destination.

Estimated delivery timeframes:

- Standard Shipping: 3–7 business days.

- Expedited Shipping: 2–3 business days (additional fees apply).

Delivery times are estimates only and not guaranteed, as carriers may experience delays due to weather, seasonal demand, or logistical issues.

Large or bulk orders may be split into multiple shipments at no additional cost to the customer.

3. Shipping Coverage

We currently ship orders to all 50 U.S. states, Washington D.C., and U.S. territories (including Puerto Rico, Guam, and the U.S. Virgin Islands).

We ship to APO/FPO/DPO addresses via USPS. Delivery times may vary depending on the military mail system.

At this time, Pat’s Herbals does not offer international shipping outside the U.S.

4. Tracking & Order Updates

Once your order ships, you will receive an email confirmation containing tracking information.

Customers are responsible for monitoring their tracking information and contacting the carrier for updates regarding delivery.

Tracking details may take up to 24 hours to update after shipping confirmation.

5. Responsibility for Shipping Information

Customers must provide complete and accurate shipping details at checkout.

Pat’s Herbals is not responsible for delays, lost packages, or misdeliveries caused by incorrect or incomplete addresses.

If a package is returned due to incorrect address details, customers will be responsible for reshipping fees.

6. Delivery Issues: Lost, Stolen, or Damaged Packages

Once an order has been marked “Delivered” by the carrier, Pat’s Herbals is not responsible for loss or theft.

Pat’s Herbals does not replace stolen packages. Customers are encouraged to provide a secure delivery address.

If your order arrives visibly damaged, please file a claim with the carrier immediately. Retain packaging materials and take photos for documentation.

While Pat’s Herbals will assist customers in resolving shipping issues, ultimate responsibility lies with the carrier once an order is in transit.

7. Undeliverable or Returned Packages

If a package is returned to Pat’s Herbals due to refusal, non-collection, or incorrect address, the customer will be responsible for reshipping costs and any additional fees charged by the carrier.

Shipping fees are non-refundable for undeliverable or returned packages.

8. Order Changes & Cancellations

Customers may request order cancellations or address changes within 12 hours of placing an order, provided the order has not been processed.

Once an order has been shipped, it cannot be canceled or modified.

Orders refused at delivery will be treated as a return subject to reshipping and restocking fees.

9. Delivery Delays & Force Majeure

Pat’s Herbals is not responsible for shipping delays caused by events outside of our control, including but not limited to:

- Natural disasters, severe weather, or public health crises.

- Carrier operational delays or labor disputes.

- Customs or government-related delays.

These circumstances will not be grounds for refunds of shipping costs.

10. Shipping Fees & Non-Refundability

All shipping fees are final and non-refundable once an order has been shipped.

If you return items under our Return Policy, shipping charges are not eligible for refund.

11. Contact Information

Pat’s Herbals

Email: Helpdeskpatsherbals@gmail.com