Effective Date: September 15, 2025

Pat’s Herbals (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our customers.

This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or interact with us across the United States.

By accessing our website or purchasing our products, you acknowledge and consent to the practices described in this Policy.

If you do not agree with this Policy, you must not use our services.

1. Information We Collect

Personal Identifiers: Full name, email address, billing/shipping address, phone number.

Account Information: Login credentials, order history, preferences.

Payment Information: Processed securely by third-party providers; we never store full credit card details.

Commercial Information: Purchase history, herbal supplement preferences, subscription details.

Internet/Technical Data: IP address, device identifiers, operating system, browser type, referring URLs, and activity logs.

Geolocation Data: Limited to shipping and fraud prevention purposes.

Communications: Any emails, messages, support tickets, or customer service interactions.

Inferences: Information derived from your interactions with our website to better understand consumer preferences.

2. How We Use Your Information

2. How We Use Your Information

To process, fulfill, and ship orders.

To provide customer support and resolve disputes.

To confirm orders, send shipping notifications, and deliver account updates.

To detect, prevent, and investigate fraud, unauthorized access, and violations of our Terms of Service.

To comply with federal, state, and local laws, regulations, and lawful requests.

To improve website performance, marketing, and user experience.

To send promotional communications and offers (if you have opted in).

3. Disclosure of Information

We do not sell or rent your personal information.

We may disclose information in the following limited circumstances:

- Service Providers: Vendors for payments, delivery, IT systems, or marketing services.

- Legal Compliance: When required by law, subpoena, or government investigation.

- Business Transfers: If Pat’s Herbals undergoes merger, acquisition, or asset transfer.

- Fraud & Security: To protect against fraud and enforce policies.

4. Cookies & Tracking Technologies

We use cookies, pixels, and tracking tools to recognize visitors, store preferences, analyze traffic, and deliver ads.

You may manage cookie settings in your browser, but disabling may limit functionality.

5. Data Security

We implement administrative, technical, and physical safeguards, including SSL encryption, access restrictions, and PCI-DSS compliant processors.

Despite efforts, no system is fully secure. By using our services, you acknowledge and accept this risk.

6. Retention of Data

We retain personal information only as long as necessary for services, compliance, and dispute resolution.

When no longer required, information is securely deleted or anonymized.

7. Your Privacy Rights

Depending on state law, you may have rights including:

- Right to Access: Request categories of information collected and its use.

- Right to Deletion: Request deletion, subject to legal obligations.

- Right to Correction: Request correction of inaccurate data.

- Right to Opt-Out: Unsubscribe from marketing communications at any time.

- Right to Non-Discrimination: Exercising rights will not affect pricing or services.

8. Children’s Privacy

We do not knowingly collect information from individuals under 18.

If such data is discovered, it will be deleted promptly.

9. Cross-Border & Nationwide Sales

Our business operates in the United States. All data is processed and stored domestically.

By using our services, you consent to processing in the U.S.

10. Limitation of Liability

To the fullest extent permitted by law, Pat’s Herbals disclaims liability for damages arising from unauthorized access, use, or disclosure of information, unless caused by gross negligence or willful misconduct.

11. Policy Updates

We may revise this Privacy Policy at any time.

Updates will be posted with a new effective date.

Continued use of services after updates constitutes acceptance.

12. Contact Us

Pat’s Herbals

Email: Helpdeskpatsherbals@gmail.com

Mailing Address: 145 s Glenoaks Blvd #3233, Burbank, CA, USA