Privacy Policy

Effective Date: September 5, 2025

Pat’s Herbals (“Pat’s Herbals,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, communicate with us, make a purchase, subscribe to communications, or otherwise interact with Pat’s Herbals.

By accessing or using our website and services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request consent separately.

1. Information We Collect

Depending on how you interact with Pat’s Herbals, we may collect the following categories of information:

Personal and Contact Information

• Name
• Email address
• Telephone or mobile phone number
• Billing address
• Shipping address

Account Information

When applicable, this may include:

• Account login information
• Order history
• Saved preferences
• Subscription information

Payment and Transaction Information

Payments are processed through payment processors and commerce service providers. We generally do not directly receive or store complete payment card information.

We may receive transaction-related information necessary to process an order, such as payment status, purchase amount, transaction date, and limited payment-method information.

Commercial Information

This may include:

• Products purchased or viewed
• Shopping cart activity
• Purchase history
• Subscription information
• Discounts and promotions used
• Product interests and preferences

Device and Internet Activity Information

When you use our website, we and our service providers may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Links clicked
• Website interactions
• Shopping and checkout activity
• Cookie and similar technology identifiers

Communications

We may collect information that you provide when you:

• Send us an email
• Contact customer support
• Submit a form
• Respond to a survey
• Communicate with us by text message
• Submit a review or other content

Approximate Location Information

We may derive approximate location information from information such as an IP address or shipping address for purposes including shipping, fraud prevention, security, analytics, and applicable website functionality.

We do not intentionally collect precise GPS location information through our online store unless a feature or service clearly requests it and appropriate permission is provided.

2. Sources of Personal Information

We may collect personal information:

Directly from you, such as when you make a purchase, create an account, subscribe to marketing, or contact customer service.

Automatically, through cookies, pixels, analytics technologies, server logs, and similar technologies.

From service providers and business partners, such as payment processors, shipping providers, analytics providers, fraud-prevention services, advertising platforms, Shopify, and marketing communications providers.

3. How We Use Personal Information

We may use personal information to:

• Process and fulfill purchases.
• Process payments and refunds.
• Ship and deliver orders.
• Provide customer service.
• Respond to questions, requests, complaints, and disputes.
• Send order confirmations, shipping information, and other service communications.
• Manage customer accounts and subscriptions.
• Prevent and detect fraud, abuse, security incidents, and unauthorized activity.
• Maintain and improve our website, services, products, and customer experience.
• Understand how visitors use and interact with our website.
• Measure advertising and marketing performance.
• Personalize content, offers, and advertisements where permitted.
• Send email or SMS marketing communications when appropriate consent has been obtained.
• Provide product announcements, discounts, coupons, promotions, back-in-stock notifications, and other marketing communications.
• Send shopping cart reminders where permitted and where appropriate consent has been obtained.
• Comply with legal obligations and respond to lawful government or regulatory requests.
• Protect the rights, property, safety, and security of Pat’s Herbals, our customers, and others.

4. How We Disclose Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business and provide our services.

These parties may include:

Commerce and Website Providers

Our online store is operated using third-party commerce technology, including Shopify. These providers may process personal information to provide hosting, checkout, account, fraud-prevention, analytics, personalization, and other commerce services.

Payment Processors

We use payment service providers to securely process transactions and related payment information.

Shipping and Fulfillment Providers

We may provide information such as your name, address, email address, phone number, and order information to shipping, logistics, fulfillment, and delivery providers as necessary to deliver your order.

Technology and Security Providers

We may use vendors that provide:

• Website hosting
• Data storage
• Security
• Fraud prevention
• Customer service systems
• Technical support

Marketing, Advertising, and Analytics Providers

We may use marketing, analytics, and advertising services to understand website performance, measure advertising effectiveness, communicate with customers, and provide relevant advertising.

Depending on applicable law and the technologies we use, certain disclosures associated with advertising may be considered “selling,” “sharing,” or processing for targeted advertising even when no money is exchanged.

Where required by applicable law, eligible consumers may opt out of such activities through the privacy controls made available on our website.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to lawful legal process
• Protect our legal rights
• Prevent fraud
• Investigate suspected misconduct
• Protect the safety of customers or others

Business Transactions

Personal information may be disclosed or transferred in connection with an actual or proposed merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

5. Cookies, Analytics, and Advertising Technologies

We and our service providers may use cookies, pixels, tags, software development kits, analytics technologies, and similar tools.

These technologies may be used to:

• Operate the website
• Maintain shopping cart functionality
• Remember preferences
• Keep the website secure
• Detect fraud
• Analyze website traffic
• Understand customer interactions
• Measure advertising effectiveness
• Personalize content and advertising where permitted

Some technologies are necessary for the website to function. Others may be used for analytics, personalization, or advertising.

Where required, we provide privacy controls that allow users to manage certain cookie or data-sharing preferences.

You may also be able to control certain cookies through your browser settings. Blocking cookies may affect the functionality of certain parts of our website.

6. Do Not Track and Opt-Out Preference Signals

Some web browsers offer a traditional “Do Not Track” setting. Because there is not a single universally applied standard for these signals, our website may not respond to traditional Do Not Track signals in the same manner as legally recognized opt-out preference signals.

Where required by applicable law and supported by our systems, we process recognized opt-out preference signals, such as the Global Privacy Control, as required by applicable law.

7. Email Marketing

With your consent or where otherwise permitted by applicable law, we may send promotional emails about products, special offers, discounts, company updates, and other marketing information.

You may unsubscribe from promotional emails by using the unsubscribe link included in the email.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping notifications, or communications regarding an existing customer service matter.

8. SMS Marketing and Text Messages

When you voluntarily provide your mobile phone number and provide the required consent to receive text messages from Pat’s Herbals, we may send informational and promotional text messages.

Depending on the consent provided and the program you join, messages may include:

• Promotions
• Coupons and discounts
• Special offers
• Product announcements
• New-product notifications
• Restock notifications
• Shopping cart reminders
• Customer service communications
• Other messages related to your interaction with Pat’s Herbals

We may collect and process information associated with our SMS program, including:

• Mobile phone number
• Consent and opt-in records
• Consent date and method
• Opt-out status
• Message delivery information
• Interactions with text messages
• Information reasonably necessary to operate the messaging program

We may disclose information necessary to operate our messaging program to service providers that help us provide and deliver text messages, including messaging technology providers, telecommunications providers, and other vendors involved in operating the SMS program.

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes.

This limitation does not prevent us from providing information to vendors and service providers that assist us with the operation and delivery of our own messaging program.

Abandoned Cart Messages

Our website may use cookies and similar technologies to identify shopping cart activity, including when a cart appears to have been abandoned.

Where a customer has provided appropriate SMS consent, this information may be used to determine when to send a shopping cart reminder message.

SMS Opt-Out

Participation in our marketing SMS program is voluntary.

Consent to receive marketing text messages is not a condition of purchasing goods or services from Pat’s Herbals.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS marketing at any time by replying STOP to a text message.

For assistance, reply HELP or contact us at Helpdeskpatsherbals@gmail.com.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and should contact us if they believe their account or personal information has been compromised.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide products and services
• Complete transactions
• Maintain business and tax records
• Resolve disputes
• Prevent fraud
• Maintain security
• Enforce agreements
• Comply with legal obligations

The retention period may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete, destroy, de-identify, or anonymize it in accordance with applicable law and our data retention practices.

11. Your Privacy Rights

Depending on where you live and the laws that apply, you may have certain privacy rights.

These rights may include the right to:

• Request access to personal information
• Request information about categories of information collected
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain a portable copy of certain information
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information
• Withdraw certain previously provided consent
• Appeal certain decisions regarding a privacy request
• Exercise privacy rights without unlawful discrimination

The exact rights available to you depend on applicable law.

To submit a privacy request, contact Helpdeskpatsherbals@gmail.com.

We may need to verify your identity before processing certain requests.

Authorized agents may submit requests where permitted by applicable law. We may request documentation demonstrating that the agent is authorized to act on the consumer’s behalf.

12. Sale, Sharing, and Targeted Advertising Choices

Pat’s Herbals does not sell personal information for money.

However, certain advertising, analytics, or commerce technologies may involve disclosures that are legally considered “selling,” “sharing,” or processing for targeted advertising under the laws of certain states.

Where required by applicable law, eligible consumers may exercise applicable opt-out rights through the privacy or data-sharing controls provided on our website or by contacting us.

13. Children’s Privacy

Our website and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information as required by applicable law.

14. Third-Party Services and Links

Our website may contain links to third-party websites, services, social media platforms, or applications.

This Privacy Policy does not govern the privacy practices of independent third parties. We encourage users to review the privacy policies of websites and services they visit.

15. Data Processing and International Transfers

Pat’s Herbals is based in the United States.

Personal information may be processed, transferred, or stored in the United States and other jurisdictions where our service providers operate.

The privacy and data protection laws of those jurisdictions may differ from the laws where you live.

We and our service providers handle personal information in accordance with applicable legal requirements and contractual obligations.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Our services
• Technology
• Legal requirements
• Regulatory requirements

When we make changes, we will update the Effective Date at the top of this Privacy Policy.

Where required by applicable law, we may provide additional notice of material changes.

17. Contact Us

Questions, privacy requests, or concerns regarding this Privacy Policy may be directed to:

Pat’s Herbals

Email: Helpdeskpatsherbals@gmail.com

Mailing Address:
145 S Glenoaks Blvd #3233
Burbank, CA, USA